PRIVACY NOTICE

GENERAL INFORMATION

How we use your personal information

With this Privacy Notice Netins Insurance Brokers Ltd. provides information on how we collect, use, share and protect the personal information you provide.

NETINS INSURANCE BROKERS processes your personal data lawfully, in good faith and in a transparent manner. The data are collected for specific, explicit and legitimate purposes and are not further processed in a way incompatible with those purposes. Personal data is appropriate and relevant and limited to what is necessary for the purposes for which it is processed (“minimizing data”), accurate and up-to-date. They are processed in a way that ensures an appropriate level of security of personal data. They are stored in good faith and in accordance with the statutory deadlines.

Please note that the time limits for storage of personal data are subject to periodic review and that the statutory time limits are updated accordingly. In specific cases, NETINS INSURANCE BROKERS may process personal data in an unstructured form. We assure you that the processing of this data is carried out in accordance with national law.

If this notice is amended in the future, we will publish information about it in a timely manner on our website.

Your rights with respect to your personal data

In accordance with the Bulgarian legislation, you can exercise the following rights related to the personal data processed by NETINS INSURANCE BROKERS:

to have access to your personal data, which NETINS INSURANCE BROKERS processes, and to receive a copy of them;
the data to be corrected in case of inaccuracy or when the data are incomplete;
request that your personal data be deleted when the conditions for doing so are met;
request that the processing of your personal data be limited, in cases specified by law;
to object to the processing of your personal data in the cases specified by law;
exercise your right to data portability and request that your data be provided in a structured, widely used and machine-readable format;
when processing is carried out on the basis of your consent, to withdraw the given consent at any time and without payment of any fees; and
to file a complaint with the Commission for Personal Data Protection.

Detailed information on the terms and conditions under which you can exercise your rights can be found in the NETINS INSURANCE BROKERS Privacy Policy on our website, as well as in each of our offices in the country.

How can you contact us?

You can contact us at the following address: 61 Han Asparuh Str., city of Sofia 1000,

e-mail: info@netinsbrokers.com

You can also contact our data protection officer:

Katerina Popovyanski through the following coordinates:

Email: info@netinsbrokers.com

Address: 61 Han Asparuh Str., city of Sofia 1000,

Processing of your personal data in the following cases:

When you contact us in person or through your authorized representative, whether at our site, online through our website www.netinsbrokers.com to assign us insurance intermediation (to assist you in obtaining an offer from insurers for insurance of interest to you, to take out insurance policy through us, to file a claim for damage, to renew insurance policy, etc.), to ask questions or claim your rights, we may obtain from you or ask you to provide us with certain information about yourself.

Concluding policies and fulfilling insurance obligations mediation

What personal data do we process?

The personal data that are usually processed in connection with the conclusion and fulfillment of obligations under an insurance contract are the following:

Name: Name, surname and last name;
Personal No. /EGN/;
Contacts: e-mail, address and telephone;
Address: permanent or current;
Bank information: Bank account number;
Information about the subject of the insurance contract – information about work experience, professional experience, property and others;
Health data: information about your health condition (diagnosis, epicrisis, other health documents) provided for the purpose of presenting a proposal made for you, taking out insurance policy and claiming damages.

For what purposes do we collect your personal data?

Administration of the insurance contract under an award contract, including but not limited to:

Preparation of individual or group insurance proposal;
Payment of due insurance premium;
Conclusion of an insurance contract according to pre-contractual and contractual grounds;
Marketing or statistical purposes of the controller;
Fulfillment of rights and obligations under the contract;
To develop our activity in insurance intermediation, offering you insurance that meets your needs and requirements;
Insurance risk assessment;
Prevention of insurance fraud;
Compliance with legal requirements, including but not limited to avoiding conflicts of interest, corrupt practices and obligations under the Measures Against Money Laundering Act;
Providing information and offering new insurance services and products tailored to your personal preferences and needs – with your prior and explicit consent.

On what legal basis do we collect your personal data?

Personal data may be processed with your explicit consent to achieve the specific purposes set out below.

concluding and fulfilling an insurance contract;
compliance with a legal obligation;
Your health data (diagnosis, health status, medical documents) can be processed to establish, exercise or protect legal claims, as well as on the basis of Article 9, /4/ of the General Data Protection Regulation (EU) 2016/679.

For how long do we store your personal data

Your personal data is stored in accordance with statutory deadlines – a maximum of 10 years, which are written and documented in the Instructions for managing the documentary archive. Specific deadlines may be provided upon request by the data subject.

Who can we share your personal data with?

Your personal data may be provided to third parties in fulfillment of regulatory obligations of the controller. Public authorities, state supervisory and control bodies, judicial and investigative bodies, including external auditors;
Insurance companies;
Service providers who provide us with IT services and system administration, professional consultants, including lawyers, auditors, experts, personal data processors who provide us with services, etc.
Your personal data necessary for the conclusion of the insurance policy are provided by us to the Insurer through special software. It is possible to provide such, again in connection with the insurance contract, to the Insurer’s partners providing services to him in connection with the insurance contract. In all cases, you should familiarize yourself with the policy/rules for processing personal data of the Insurer. This is important for you.

Personal data processed during claims assistance

What is the personal data we collect?

Name, surname and last name;
Personal No. /EGN/, ID card number/identity document;
E-mail and telephone;
Address: permanent or current;
Bank information: bank account number and others;
Other personal data required for the processing of an insurance claim;
Health data: information about your health condition (diagnosis, epicrisis, other health documents) provided for the purpose of processing an insurance claim.

For what purposes do we collect your personal data?

Assistance for preparation of claims on the occasion of occurrence of an insurance event and payment of insurance indemnity in case of liquidation of damage;
Prevention of insurance fraud;
Risk Assessment;
Compliance with legal requirements, including avoidance of conflicts of interest, Corrupt practices and obligations under the Measures Against Money Laundering Act.

On what legal basis do we collect your personal data?

For the fulfillment of obligations under an insurance contract;
compliance with a legal obligation;
Your health data (diagnosis, health status, medical documents) can be processed to establish, exercise or protect legal claims, as well as on the basis of Article 9, /4/ of the General Data Protection Regulation (EU) 2016/679.

For how long do we store your personal data?

Your personal data is stored in accordance with statutory deadlines, which are written and documented in the Instruction for the management of the documentary archive. Specific deadlines may be provided upon request by the data subject.

Who do we share your personal data with?

If there is a good reason and based on a written agreement with the third parties listed below, we may share your personal information with:

State supervisory and control bodies, judicial and investigative bodies, including external auditors.
Insurers
Your personal data necessary for the conclusion of the insurance policy are provided by us to the Insurer through special software. It is possible to provide such, again in connection with the insurance contract, to the Insurer’s partners providing services to him in connection with the insurance contract. In all cases, you should familiarize yourself with the policy/rules for processing personal data of the Insurer. This is important for you.
Service providers that provide us with IT services and system administration.
Professional consultants, including lawyers, auditors.
Personal data controllers that provide us with services.
The companies providing us with accounting, administrative and financial services.
Public bodies, such as those that have authority over our activities as an insurance intermediary.
Third parties to whom we sell, transfer or consolidate parts of our business or our assets.

Personal data processed through the official website www.netinsbrokers.com

What is the personal data we collect?

Name, surname and last name;
Personal No. /EGN//Personal No. of a foreigner, ID card/identity document;
Citizenship;
E-mail and telephone;
Address: permanent or current;
Policy number/damage number;
Data for your bank card – card number and CVV code (in case of online policy payment or policy installment);
Other personal data, depending on the information you enter.

For what purposes do we collect your personal data?

In order to be able to answer your inquiries comprehensively;
In order to be able to provide you with online services that we offer, which aim to facilitate the service for our customers – checking premiums on current offers, checking all your policies, including policy installments and the ability to pay a fee, submit a notice of damage, filing a complaint, providing information about the nearest office of the company;
To process your payment in case you make a policy installment;
So that we can detect attempts to commit fraud or other crime;
In order to be able to send you notifications related to policy installments or expiring policies, via SMS or e-mail.

On what legal basis do we collect your personal data?

Your consent to the processing of your personal data when you choose to use our services online. It is in our legitimate interest to use your personal data to improve the quality of service provided by our employees and to protect ourselves in the event of legal or other disputes;
It is in our legitimate interest to prevent attempted fraud or other crimes, as well as to send you reminders for policy installments and expiring policies;
Execution of the contract, in case of concluding the policy online, paying the installment under the policy or submit a notice of damage.

For how long do we store your personal data?

Your personal data is stored in accordance with statutory deadlines, which are written and documented in the Instruction for the management of the documentary archive. Specific deadlines may be provided upon request by the data subject.

Who do we share your personal data with?

Software companies that are responsible for the maintenance of the website and/or its individual functionalities and brokerage software, as well as programmers who work on the proper functioning of the site.